Shipping Policy

How long does an order take to arrive once shipped?

 All orders are processed & shipped as soon as possible, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. We ship the order as soon as possible. Depending on your location, you may receive your order much earlier. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to support@vistazo.co for additional assistance in this matter. 

 Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order, depending on the type of shipment. However, it sometimes happens that some shipping types do not offer tracking. In addition, in some cases additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

Are there any hidden customs fees or import taxes?

Depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.